What do our customers say?

Feedback over the years 

"I recently made my first purchase of an Heljan Diesel Locomotive and was very pleased with the purchase to the point that I have made three more Diesel Locomotive purchases all items arrived as described and where in an as new condition, I will definitely be looking for more items to purchase"

Mike Bellamy, Grimsby

“In a time where Customer Service is almost non existent, Greg answered messages Promptly, he replied with clear information and detail. I am more than happy to recommend Greg and the website. Finally… Greg kept his word! Great Service”

Warren Hilton, Buckingham

“I recently lost my Dad in October 2023 and he had gathered up quite a collection of model railway locos, rolling stock and associated items.
After emailing a few places and getting a few “not entirely enthusiastic” replies, I happened to see “Model Railway Emporium” in a google search, it particularly stood out to me as the location was quite close to my Dads.
After a couple of messages and calls Greg kindly came to see the collection (I had absolutely no idea what I was dealing with!)
It’s a good job he did come down as he told me he already knew my Dad, had recognised the house and had traded with him in previous years!
That instantly made me feel at ease with Greg, the guy is polite, kind hearted, down to earth, humble, honest and knowledgeable about his trade without being arrogant or clever. Greg took the time (and a second visit) to gather up information and we agreed on a very fair price.
I didn’t help matters by constantly finding additional items dotted around the house in various rooms and hidden away boxes but Greg took everything in his stride and we began to build a great amount of trust and friendship throughout the process of boxing everything up, lifting the track (thanks to my Dad screwing the track down I only want to do this once in my lifetime!!) and getting everything from an awkward loft space to his car (The loft cobwebs were a bonus item!)
I was absolutely dreading the process of selling this collection, I thought I was going to be completely out of my depth for dealing with it but Greg made the whole event painless and quite a joy to be honest!
We’ve chatted about anything & everything throughout the process and I’d like to think of Greg (especially with his previous dealings with my Dad) as not only the person who bought the trains but now as a friend too.
I’m sure my Dad would be very happy that Greg is the recipient of this collection, I hope it gives him as much pleasure (and profit!) as my Dad had collecting it.
Thanks again Greg, you will be the 1st person I think of should anyone need a recommendation, I would have no second thoughts on passing your details to any prospective client and would happily sing your praises from the rooftops.
Greg,  it’s been an absolute pleasure, thankyou.”

Tony Powell, Huddersfield

Over the course of the last year I sold my husband’s large model rail collection to Greg Barker’s Model Rail Emporium.  I was very pleased to do business with him. In every respect I found him to be honest, trustworthy and utterly reliable. He has been a pleasure to deal with as he is also courteous, thoughtful and helpful.

Greg offered me better prices than a reasonably large number of other dealers whom I contacted.  There were occasions when he was unable to offer the price which I had anticipated but he was always willing to explain the reason why his offer was lower – which I could rarely argue with!

Greg never pressured me into accepting prices I was unhappy with or wanted me to sell exclusively to him. I began the process of selling my husband’s collection as an absolute novice and always felt confident that Greg was not taking advantage of my ignorance. He is now selling pieces that he has bought from me and I can see that his selling prices are as fair as his purchasing prices.

Greg very quickly established mutual trust between us: there was no question of holding back money in case items were not as described nor quibbling over their condition. This was very reassuring as inevitably I found the whole process of selling my husband’s collection, following his death, distressing. Greg was always sensitive to my feelings and treated everything with respect.

I would recommend unreservedly The Model Rail Emporium. I do not believe that I could have found a better buyer and I would expect that you could buy from Greg with equal confidence. 

Pauline Rourke

“Bought a Deltic from them on Thursday afternoon, was pleasantly surprised to get a message saying it had been despatched that day. Arrived first thing Saturday morning, expertly packed and exactly as described on the internet. I’ve bought before from them and wouldn’t hesitate to buy again.” 

Brian Stewart

“My partner bought me the A1 4-6-2 LNER flying Scotsman was meant to arrive next week but arrived today so I had to test the loco and it ran sooo smooth it took me back to when I first had one as a child as this was my first ever train the track so so tight for such an old loco is amazing so I can not recommend model railway emporium enough thank you for taking me back to my childhood.” 

Kitt Grant

“I have used the Model Railway Emporium on multiple occasion . Always receive items exactly as described all with friendly and helpful service . If you are after anything in particular, drop them a line , they will probably have it!” 

Marcus Lambert

“Fantastic friendly service extremely helpful and quick delivery service thank you. 

Kez And Simon Poole

“Great range at reasonable prices with prompt and helpful service.” 

Chen Melling

“Prompt service at an excellent price- very happy.” 

Peter Webb

“Watching this site for some time and found that the prices they offer are very competitive with the rest of the market.” 

Patrick Healy

“Great seller finds what your looking for and at a great price would highly recommend.” 

Toby Fishwick

“Quick delivery. Ace shop.” 

Tom Lord

“Very pleased with the service. Very quick and professional. Thank you very much.”

Nolly Green

“Hassle free purchase…On time and packaging was excellent. Item was the only one in the UK………..amazing!!! Thank you Model Railway Emporium for your attention to detail with your customer service…. 10/10” 

Erith Modelrailwaysociety

“Bought a hornby stanier locomotive, great price and all repairs done , runs a treat. Will be buying again.” 

Jim Messer

“Recently Greg and I have now exchanged 2 shipments with what so far has been both excellent results for both parties.
Greg has at all times shown respect for the items sent, for their description and condition.
His honesty and attention to service and fair prices is legendary and I have no hesitation in speaking highly of the business and it’s owner
Should anyone wish to e-mail me on this matter you can find me on marg_den@bigpond.net.au I am happy to help.” 
Denis May, Australia